Welcome to SelhaGlow Collections. These Terms and Conditions govern your use of our website located at selhaglowcollections.com and all purchases made through it. By browsing our site, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these terms in full. If you do not agree, please discontinue use of our website.
1 Acceptance of Terms
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and SelhaGlow Collections ("we," "us," or "our"), a business operating in Everett, Massachusetts.
These Terms apply to all visitors, users, and customers of our website. We reserve the right to refuse service to anyone for any reason at any time. Your continued use of our website following the posting of any changes to these Terms constitutes acceptance of those changes.
2 Use of Our Website
You agree to use our website only for lawful purposes and in a manner that does not infringe upon the rights of others. You agree not to:
- Use the website in any way that violates applicable local, national, or international laws or regulations.
- Transmit any unsolicited or unauthorized advertising or promotional material (spam).
- Attempt to gain unauthorized access to any part of our website, server, or connected systems.
- Use automated tools (bots, scrapers, crawlers) to collect data from our website without written permission.
- Reproduce, duplicate, copy, or resell any part of our website in violation of these Terms.
- Post or transmit any content that is offensive, harmful, misleading, or fraudulent.
Violation of these usage terms may result in immediate termination of your account and access to our website, and may be referred to the appropriate authorities where required by law.
3 Products & Descriptions
We make every effort to display our products as accurately as possible, including colors, sizes, scent descriptions, and ingredient lists. However, we cannot guarantee that your device's display will accurately reflect the true appearance of our products.
- All product descriptions, images, and scent notes are for informational purposes and are subject to change without notice.
- We reserve the right to discontinue any product at any time without prior notice.
- Candle burn times, fragrance throw, and spray coverage are estimated and may vary based on environmental conditions and individual use.
- All ingredients are listed on product packaging. Customers with allergies or sensitivities should review ingredient lists carefully before purchase.
Patch Test Recommendation: For all body sprays and skin-contact products, we recommend performing a patch test on a small area of skin before full use, especially if you have sensitive skin or known fragrance allergies.
4 Pricing & Payment
All prices on our website are listed in US Dollars (USD) and are subject to change without notice. We reserve the right to modify prices at any time, but changes will not affect orders that have already been confirmed.
Payment Methods
| Payment Method | Details |
|---|---|
| Credit / Debit Cards | Visa, Mastercard, American Express, Discover |
| PayPal | Secure checkout via PayPal account or guest |
| Apple Pay / Google Pay | Available on supported devices and browsers |
| Shop Pay | Installment options available at checkout |
- All transactions are processed securely through our PCI-DSS compliant payment processor.
- We do not store your full credit card number on our servers.
- Sales tax will be applied to orders based on the applicable rates for the shipping destination.
- By submitting your order, you represent that you are authorized to use the payment method provided.
5 Orders & Cancellations
When you place an order with SelhaGlow Collections, you are making an offer to purchase the selected products. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraudulent activity.
Order Confirmation
You will receive an email confirmation once your order has been successfully placed. This confirmation does not constitute our acceptance of your order — acceptance occurs when we dispatch your items.
Cancellations
- You may cancel your order within 24 hours of placing it by contacting us at [email protected].
- Orders that have already been packed, shipped, or fulfilled cannot be cancelled.
- We reserve the right to cancel orders due to stock issues, payment failures, or suspected fraud, with full refunds issued where applicable.
6 Shipping & Delivery
We ship orders within the United States. Processing times and shipping estimates are as follows:
| Shipping Option | Estimated Delivery | Notes |
|---|---|---|
| Standard Shipping | 3 – 5 business days | Available on all orders |
| Expedited Shipping | 2 – 3 business days | Additional fee at checkout |
| Overnight Shipping | 1 business day | Order must be placed before 12 PM EST |
| Free Shipping | 3 – 5 business days | On orders over $50 |
- Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, or high-volume periods.
- We are not responsible for packages lost or delayed once they have been handed to the carrier.
- Customers are responsible for providing accurate shipping addresses. We are not liable for orders delivered to incorrect addresses due to customer error.
- Risk of loss and title for items pass to you upon our delivery to the carrier.
7 Returns & Refunds
Your satisfaction is our priority. We accept returns under the following conditions:
Eligibility
- Items must be returned within 14 days of the delivery date.
- Products must be unused, unopened, and in their original packaging.
- For hygiene reasons, body sprays and opened items cannot be returned unless defective.
- Sale and discounted items are final sale and not eligible for return or exchange.
Defective or Damaged Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost.
Refund Process
- Approved refunds are processed within 5–7 business days to the original payment method.
- Original shipping charges are non-refundable unless the return is due to our error.
- Return shipping costs are the responsibility of the customer, unless the item is defective.
To initiate a return, please email us at [email protected] with your order number and reason for return. Do not ship items back without prior authorization.
8 Intellectual Property
All content on the SelhaGlow Collections website — including but not limited to logos, brand name, product names, photographs, graphics, text, design elements, and the overall look and feel of the site — is the exclusive property of SelhaGlow Collections and is protected by applicable copyright, trademark, and intellectual property laws.
- You may not reproduce, distribute, modify, display, or use any of our content without our prior written consent.
- You may not use our brand name, logo, or product images for commercial purposes without explicit permission.
- Unauthorized use of our intellectual property may result in legal action.
Personal, non-commercial use (such as sharing a product on social media with attribution) is permitted and appreciated. Please tag us @SelhaGlowCollections!
9 Disclaimer of Warranties
Our website and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, SelhaGlow Collections makes no representations or warranties of any kind, express or implied, including but not limited to:
- Warranties of merchantability or fitness for a particular purpose.
- That the website will be uninterrupted, error-free, or free of viruses or other harmful components.
- That the results obtained from using our products will meet your specific expectations.
- That any errors or defects in the website or content will be corrected.
Our products are intended for personal, non-medical use. They are not designed to diagnose, treat, cure, or prevent any condition. If you have a medical concern related to product use, please consult a healthcare professional.
10 Limitation of Liability
To the maximum extent permitted by applicable law, SelhaGlow Collections shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website or products, including but not limited to:
- Loss of data, revenue, profits, or business opportunities.
- Personal injury or property damage caused by misuse of our products.
- Any unauthorized access to or alteration of your transmissions or data.
- Any third-party content or conduct on our website.
In no event shall our total liability to you for all claims exceed the amount you paid for the specific product or service giving rise to the claim in the twelve (12) months prior to the dispute.
11 Indemnification
You agree to indemnify, defend, and hold harmless SelhaGlow Collections, its owners, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
- Your use of our website or products.
- Your violation of these Terms and Conditions.
- Your violation of any applicable law or third-party rights.
- Any content you submit, post, or transmit through our website.
12 Governing Law & Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict of law principles.
Dispute Resolution
- We encourage you to contact us first to resolve any concern informally at [email protected].
- Any dispute that cannot be resolved informally shall be submitted to binding arbitration in Middlesex County, Massachusetts.
- You waive any right to participate in a class-action lawsuit or class-wide arbitration.
- Nothing in this section shall prevent either party from seeking injunctive or equitable relief in a court of competent jurisdiction.
13 Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page.
- Notify registered customers via email for significant changes.
- Post a notice on our homepage for a reasonable period following the update.
Your continued use of our website after any changes have been posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically to stay informed.
14 Contact Us
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please don't hesitate to reach out:
- Email: [email protected]
- Phone: (617) 579-7789
- Mailing Address: SelhaGlow Collections, Everett, MA 02149
We aim to respond to all legal and policy inquiries within 5–7 business days. For urgent order-related matters, please call us directly or use our Contact page for a faster response.
