At SelhaGlow Collections, we want your order to arrive quickly, safely, and exactly as you expect. This policy outlines our order processing timelines, shipping methods, and our sales policy. Please read carefully before placing your order, as all sales are final.
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Enjoy your glow!1 Order Processing
Once your order is placed, our team carefully hand-packs every item to ensure it arrives safely.
- All orders are processed within 1–2 business days of being placed.
- Business days are Monday through Friday, excluding federal holidays.
- Orders placed on weekends or holidays will begin processing the next business day.
- You will receive an email confirmation once your order has been processed and shipped, along with tracking information.
- During high-volume periods (holidays, sales events), processing may take slightly longer. We'll notify you of any significant delays.
2 Shipping Time & Methods
Once your order has been processed, it is handed off to our shipping carrier for delivery.
- Standard shipping takes 1–5 business days from the date of dispatch, depending on your location.
- We ship via trusted carriers including USPS, UPS, and FedEx.
- Total delivery time = Processing Time (1–2 days) + Shipping Time (1–5 days).
- Shipping times are estimates provided by the carrier and are not guaranteed. Delays may occur due to weather, holidays, or carrier volume.
Estimated Total Delivery Window: Most orders arrive within 2–7 business days from the date the order was placed.
3 Shipping Rates
Shipping rates are calculated at checkout based on your order weight, size, and delivery destination.
| Order Type | Estimated Cost |
|---|---|
| Standard Shipping | Calculated at checkout based on weight & destination |
| Orders Over $50 | Free standard shipping (where applicable) |
| International Orders | Currently not available — US shipping only |
The exact shipping cost for your order will always be displayed at checkout before you complete your purchase.
4 Order Tracking
Once your order ships, you'll receive a shipping confirmation email containing your tracking number and a link to track your package in real time.
- Tracking information may take up to 24 hours to update after your shipping confirmation is sent.
- If you haven't received tracking information within 3 business days of placing your order, please contact us.
- We are not responsible for delays caused by the shipping carrier once a package has been dispatched.
5 All Sales Are Final
Please review your order carefully before completing checkout. Due to the nature of our products, SelhaGlow Collections does not accept returns, exchanges, or cancellations once an order has been placed.
All Sales Final — No Exceptions
This applies to all products including candles, car diffusers, room sprays, body sprays, and bundles, regardless of whether the item has been opened or used.
- We do not offer refunds for change of mind, incorrect selection, or scent preference once an order is placed.
- Please double-check shipping addresses, scent selections, and quantities before submitting your order — orders cannot be modified once placed.
- This final sale policy helps us keep our prices accessible and our small-batch production sustainable.
The only exception to this policy is for items that arrive damaged or incorrect — see Section 6 below.
6 Damaged or Incorrect Items
While all sales are final, we stand behind the quality of our products. If your order arrives damaged, defective, or incorrect, we will make it right.
Contact Us Within 48 Hours
Email us at [email protected] within 48 hours of delivery with your order number.
Provide Photo Evidence
Include clear photos of the damaged item, packaging, and shipping label so we can assess the issue.
We Review & Respond
Our team will review your claim within 2–3 business days and follow up with next steps.
Replacement or Store Credit
Approved claims receive a free replacement or store credit — your choice, at no additional cost to you.
Claims submitted after 48 hours of delivery, or without photo evidence, may not be eligible for replacement. This policy exists to ensure damage occurred in transit rather than after extended use.
7 Address & Delivery Issues
Please ensure your shipping address is correct at checkout, as orders cannot be modified once submitted.
- SelhaGlow Collections is not responsible for orders delivered to an incorrect address provided by the customer.
- If a package is marked "delivered" by the carrier but not received, please contact the carrier first, then reach out to us if the issue is unresolved.
- Packages returned to us as undeliverable will incur a reshipping fee to resend to a corrected address.
- We are not responsible for stolen packages confirmed as delivered by the carrier's tracking system.
8 Contact Us
Have questions about your order, shipping, or this policy? We're happy to help.
- Email: [email protected]
- Phone: (617) 579-7789
- Mailing Address: SelhaGlow Collections, Everett, MA 02149
We aim to respond to all shipping and order inquiries within 24–48 hours.
