At SelhaGlow Collections, your privacy is as important to us as the quality of our products. This Privacy Policy describes what personal information we collect when you visit our website, make a purchase, or interact with us, and how we use and protect that information. By using our website or services, you agree to the practices described in this policy.

1 Information We Collect

We collect information you provide directly to us and information gathered automatically when you interact with our website.

Information You Provide

Account & Order Information: Name, email address, shipping address, billing address, and phone number when you place an order or create an account.
Payment Information: Credit or debit card details processed securely through our payment provider. We do not store full card numbers on our servers.
Communications: Messages you send us via our contact form, email, or customer support channels.
Newsletter Sign-Up: Your email address if you subscribe to our mailing list.

Information Collected Automatically

Device & Browser Data: IP address, browser type, operating system, and device identifiers.
Usage Data: Pages visited, time spent on pages, links clicked, and referring URLs.
Cookies & Similar Technologies: See Section 4 for full details.

2 How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including sending order confirmations and shipping notifications.
To provide customer support and respond to your inquiries.
To send promotional emails, new product announcements, and special offers — only if you have opted in.
To improve and personalize your experience on our website.
To detect, prevent, and address fraud, security issues, or technical problems.
To comply with legal obligations under applicable law.
To analyze website performance and understand how our customers interact with our site.

Marketing Emails: You may opt out of marketing emails at any time by clicking "Unsubscribe" in any email we send, or by contacting us directly at [email protected]. Transactional emails (e.g. order confirmations) are not affected.

3 Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers: Trusted third-party companies that assist us in operating our website, processing payments, fulfilling orders, and sending emails — all bound by confidentiality agreements.
Shipping Partners: Carriers such as USPS, UPS, or FedEx, who need your name and address to deliver your order.
Legal Compliance: When required by law, regulation, subpoena, or valid legal process.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.

We never sell your data. Your personal information is used only to serve you better and will never be sold to advertising networks or data brokers.

4 Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device.

Types of Cookies We Use

Essential Cookies: Required for the website to function (e.g., shopping cart, login sessions). These cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). All data is anonymized.
Preference Cookies: Remember your settings and choices (e.g., language, currency).
Marketing Cookies: Used to deliver relevant advertisements and track campaign performance. Only active if you have consented.

You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect site functionality.

5 Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it:

All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
Payment information is processed through PCI-DSS compliant payment processors. We never store full credit card numbers.
Access to customer data is restricted to authorized personnel only, on a need-to-know basis.
We regularly review and update our security practices to protect against unauthorized access, alteration, or disclosure.

Please note: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you suspect a security breach, please contact us immediately.

6 Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct inaccurate or incomplete information.
Deletion: Request that we delete your personal data, subject to certain legal exceptions.
Opt-Out of Marketing: Unsubscribe from promotional communications at any time.
Data Portability: Request your data in a portable, machine-readable format.
Restriction: Ask us to limit how we use your data in certain circumstances.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days of receiving your request.

7 Children's Privacy

SelhaGlow Collections' website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

If you believe we have collected information from a child under 13, please contact us immediately at [email protected].

8 Third-Party Links

Our website may contain links to third-party websites, social media platforms, or partner services (such as Instagram, Facebook, or payment gateways). These sites have their own privacy policies, which we encourage you to review.

SelhaGlow Collections is not responsible for the privacy practices or content of any third-party websites. Clicking on a third-party link will take you away from our site, and we have no control over the data practices of those platforms.

9 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will:

Update the "Last Updated" date at the top of this page.
Notify registered customers via email when changes are significant.
Post a notice on our website homepage for a reasonable period.

Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us:

Email: [email protected]
Phone: (617) 579-7789
Mailing Address: SelhaGlow Collections, Everett, MA 02149

We are committed to resolving any privacy concerns promptly and transparently. Please allow up to 5–7 business days for a response to privacy-related inquiries.

Privacy Policy